At Art of Jodhpur, we take pride in the quality and craftsmanship of our products. However, we understand that sometimes a product may not meet your expectations. This policy outlines the procedures for returns and refunds to ensure a straightforward and satisfactory experience.

1. Order Cancellation

To cancel an order, please contact our customer service team at info@artofjodhpur.com. If the order has already been shipped, we kindly ask that you do not accept the shipment. You will receive a shipment confirmation email once your order is dispatched.

2. Returns Policy

We accept returns under the following conditions:

  • Damaged Items: If the item delivered is damaged, please contact us within 48 hours of delivery at +91 97999 46949 (9 AM – 8 PM) or via email at info@artofjodhpur.com. Follow these steps to ensure a smooth returns process:

    • Note the damage on the courier’s copy of the airway bill.
    • Make appropriate remarks on the delivery sheet of the courier.
    • Contact us directly with details of the damage and include images of the damaged area(s).

  • Incorrect Items: If the items you receive are not what you ordered, please inform us within 48 hours at +91 97999 46949 or via email. Include your order number, the invoice number, and the consignment number of the courier’s airway bill.

3. Return Procedures

  • Shipping: For both damaged and incorrect items, please return them in their original packaging. The cost of returning the item will initially be your responsibility. However, once we verify the damage or discrepancy, we will refund your shipping costs and either replace the item at no additional charge or offer a refund.

4. Special Considerations

  • Custom Items: Replacements for unique or customized items may not be available immediately. We will inform you about the possibility and time required to recreate a similar item.

5. Refund Policy

  • Processing: Refunds will be processed within 15 days of receiving the returned goods. The refund will be issued to the original method of payment, such as Net Banking, Debit Card, or Credit Card.

6. Additional Information

  • Product Photos: Please note that each item is handcrafted and may have slight variations that enhance its appearance and uniqueness.
  • Customer Responsibility: It is important to review your order upon delivery to ensure it meets your satisfaction.

At Art of Jodhpur, our goal is to ensure that you are completely satisfied with your purchase and to enhance your appreciation of Indian craftsmanship. If you have any questions or concerns regarding your order, please do not hesitate to reach out to us at info@artofjodhpur.com.